Policies
Returns and Refunds Policy
Last updated 23 February 2026.
1. Right of withdrawal (14 days)
You have 14 calendar days from the day you receive your order to return it without giving a reason. If your order arrives in several shipments, the period starts from the day you receive the last item.
2. Condition of the products
To be accepted, returned garments must be:
- Unworn and unwashed.
- With all original tags attached.
- Free from odours (tobacco, perfume, fabric softener), stains and damage.
- In their original packaging whenever possible.
We reserve the right to refuse returns that do not meet these conditions, or to apply a proportional reduction to the refund where the garment has been handled beyond what is necessary.
3. How to request a return
- Email us at jamahistudios@gmail.com within the 14-day period, stating your order number and the items you wish to return.
- We will confirm your request and send you the return address.
- Send the parcel within 14 days of notifying us of your withdrawal.
Always keep your proof of postage: without it we cannot take responsibility for a lost parcel.
4. Return shipping costs
Return shipping costs are paid by the customer, unless the item arrives faulty, damaged or different from the one you ordered. In those cases we cover the postage. We do not accept cash-on-delivery shipments.
5. Refunds
Once we receive the garment and check its condition, we refund the amount using the same payment method you used, within a maximum of 14 calendar days. If you withdraw from the entire order, the initial standard shipping costs are refunded as well, but not the additional cost of an express shipping option if you chose one.
6. Size exchanges
You may exchange a size within the same 14-day period, subject to stock availability. Email jamahistudios@gmail.com with your order number and the size you need. Return shipping is paid by the customer. If the size you need is out of stock, we will process the return and refund instead.
7. Personalised products
Personalised garments, such as orders with crests, class names, course dates or custom designs for groups, schools or events, are excluded from the right of withdrawal, as they are made specifically to your instructions and cannot be resold. This does not affect your rights if the product arrives faulty or does not match the approved design. We always send a design proof for written confirmation before production; once approved, no changes to names, sizes or finishes can be made.
8. Pre-orders and drops
For pre-order items, the 14-day period starts when you receive the order, not when you place it. While the pre-order is still open, you may cancel and receive a full refund by emailing jamahistudios@gmail.com. Pre-order delivery dates are estimates. If the date is significantly delayed, we will let you know and you may choose between waiting or cancelling for a full refund.
9. Faulty or incorrect products
If you receive an item that is faulty, damaged in transit or different from the one you ordered, email us as soon as you notice it, attaching photographs and your order number. We will arrange collection and you may choose between repair, replacement, a price reduction or cancellation of the contract, as provided by consumer law. Our products carry the legal guarantee of conformity for three years from delivery.
10. Sale and outlet items
Sale and outlet items carry the same return rights as any other item, unless stated otherwise on the product page.
11. Return address
JAMAHI
Calle San Juan de Ortega 30
28050 Madrid
Spain
12. Customer service and complaints
For any question about this process, email us at jamahistudios@gmail.com. We reply within one business day.